Shoeshop

If you are not 100% satisfied with your purchase from Shoeshop you can return your eligible item(s) for a full refund within 365 days of purchase. Items indicated as Final Sale merchandise are sold as-is and does not qualify for returns. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.

For assistance with returning a gift you received, please call the Shoeshop Customer Loyalty Team ] for assistance returning the item. Please note that in order to assist you, our team will need the phone number, first and last name, or email address of the person who gifted you the item. Typically, a return will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return, and issue you a gift card for the return.

Yes, you have the option to exchange an eligible item instead of returning it for a refund. You may be able to process a self-service exchange in your account—you will see this option in your account if an item is eligible to exchange via self-service. If a self-service exchange option is not available in your account, you can contact usto initiate your exchange. For more terms, please see the Zappos.com Shipping Returns & Exchange Policy.

As a Shoeshop customer you have the option of exchanging an eligible item instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible items in your account. If an item is eligible, you will see an option in your account to select an item to exchange, and will be provided the instructions and terms that apply to your exchange. You also always have the option to contact us via phone, chat, or email, and we will gladly assist you with the exchange process. Our Customer Loyalty Team is available 24/7 and more than happy to help!

For more information on our exchange process, please see the Shoeshop Shipping and Return Policy.